Refund policy

Returns & Refunds

We stand behind every bottle. If your order arrives defective or damaged, we offer a 100% money-back guarantee.

Eligibility To be eligible for a refund, your claim must be made within 30 days of delivery. We require a description of the issue and, where possible, a photo of the damaged or defective item. Please email us at info@smartchoiceja.com with your order number to initiate a return.

Return shipping If a return is required, you are responsible for the cost of return shipping. We recommend using a trackable shipping service for items over $75 USD, as we cannot guarantee receipt of returned items. Return shipping costs are non-refundable.

Please mail returns to: Smart Choice Farms 2 Portlandia Close Kingston 6, St. Andrews Jamaica

Refunds Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be applied to your original method of payment within 5–10 business days, depending on your bank or card issuer.

Late or missing refunds If you have not received your refund after 10 business days, please first check with your bank or credit card company, as processing times vary. If you have done this and still have not received your refund, contact us at info@smartchoiceja.com.

Order cancellations You may cancel your order at any time before it ships with no penalty. If your order has already been dispatched, please wait for delivery and use our return process to receive a full refund.

Exchanges We only replace items that are defective or damaged. If you need an exchange, email us at info@smartchoiceja.com with your order number and details of the issue.

Gifts If an item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of the return once the item is received. If the order was shipped to the gift giver, the refund will be issued to them.

Duties, taxes and fees Any customs duties, import taxes, or local fees charged on your order are non-refundable. These charges are levied by your local customs authority and are outside of Smart Choice Farms' control.

Contact us For any questions about your return or refund, please contact us at info@smartchoiceja.com. Include your order number for a faster response.