What currency will I see prices in ?
Prices are displayed in your local currency based on your location. We ship worldwide and support USD, GBP, EUR, CAD, and JMD among others. If you have a question about pricing in your region, contact us at info@smartchoiceja.com.
Do you offer free shipping ?
Yes — we offer free shipping on orders over $75 USD. This applies to most destinations worldwide. Simply add $75 or more to your cart and free shipping will be applied automatically at checkout.
Are there customs duties or import taxes on my order ?
Customs duties, import taxes, and local fees are the responsibility of the buyer. Local rules and rates vary by country and are determined by your local customs authority. Smart Choice Farms has no control over these charges and cannot predict what they may be. We recommend checking with your local customs office before placing an order if you are unsure.
I just placed an order — when will it ship ?
Please allow 1–2 business days for your order to be prepared. Regular shipping days are Wednesdays. Tracking numbers are updated 1–2 days after your order has shipped. If you don't have a tracking number after 7 business days, please email us at info@smartchoiceja.com with your order number.
How long does shipping take ?
Shipping times vary by destination. On average: US: 3–5 days · UK & Europe: 7–14 days · Canada: 3- 5 days · Jamaica & Caribbean: 5–10 days · Rest of world: 10–21 days.
I'm not happy with my order — can I return it ?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days from delivery to return it. Return shipping is at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number with the returned parcel. If your package is still in transit, please wait for it to arrive before initiating a return.
Can I cancel my order ?
Yes — you can cancel your order with no penalty, provided it has not yet shipped. If your order has already been dispatched, please use our return process to receive a full refund.
I entered an incorrect shipping address — what do I do ?
Contact us immediately at info@smartchoiceja.com. We can correct the address within 24 hours of the order being placed. After 24 hours, we cannot guarantee changes and no refund will be issued for orders delivered to an incorrectly submitted address.
Are your sauces gluten-free and non-GMO ?
Yes. All Smart Choice Farms sauces contain no added water, no sugar, no spices, and no fillers. Our ingredients are Gluten Free and Non-GMO — just pure Scotch Bonnet pepper and fruit, nothing else.
What is a real Scotch Bonnet pepper ?
Real Scotch Bonnet grows only in Jamaica. It is flattened and bonnet-shaped, and ripens to a beautiful yellow. If it is red or orange, or does not have the bonnet shape, it is not the real thing. Our sauces are made exclusively with authentic Jamaican Scotch Bonnet — not habaneros or substitutes. Read: What is Scotch Bonnet Pepper? and True Jamaican Scotch Bonnet vs Habanero — Why There Is No Competition for the full story.
How should I use the sauces ?
Our sauces work two ways. Used as a condiment, the pepper leads and the fruit follows quietly in the background. Used to marinate or cook — exposed to heat or salt — the fruit flavours transform dramatically and come forward, while the pepper settles into a warm background heat. The same bottle, two completely different experiences.
How should I store the sauce after opening ?
Our sauces have a shelf life of 2 years. While unopened, ambient storage is fine — keep in a cool, dry place away from direct sunlight. Once opened, refrigerate and consume within 90 days for best flavour. Because we use no artificial preservatives, storing beyond 90 days may result in some harmless discolouration — the sauce remains safe to consume, but for the best taste and colour, we recommend enjoying it fresh.
Do you offer gift options ?
Yes — we offer gift bundles and multi-pack sets, perfect for food lovers and anyone curious about authentic Jamaican flavour. Browse our full range on the store.
I have a question that wasn't answered — can you help ?
Absolutely. Email us at info@smartchoiceja.com or use the chat on our site. Please include your order number if your question relates to an existing order — it helps us respond faster.